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![Swimming pool [outdoor]](https://cdn.evolvingmedia.se/image/https://evolving-media.s3.us-east-005.backblazeb2.com/hotel-images/batch-1729148794933/cly2sa7re0c8v13kq516bxc5h.webp?width=1000&quality=80&format=webp&strip=true)
![Swimming pool [outdoor]](https://cdn.evolvingmedia.se/image/https://evolving-media.s3.us-east-005.backblazeb2.com/hotel-images/batch-1729148794933/cly2sa7re0c9113kqdaapnt7r.webp?width=1000&quality=80&format=webp&strip=true)
Grand Velas Riviera Maya - All Inclusive
9.5Rating
ExceptionalRated by Guests
4,501Reviews
What to expect
Pros
- 🏝️Beautiful and well-maintained beach
- 🍴Gourmet level restaurants with excellent food
- 🛎️Exceptional and attentive staff providing top-notch service
- 🌅Spectacular views from spacious and luxurious rooms
- 🏊♂️Great pool service with timely refreshes and friendly staff
- 💆♂️Unforgettable spa experience with unique treatments
- 🍹Fantastic mixologists and bartenders providing amazing cocktails
- 🎉Variety of activities for all ages ensuring a fun and memorable stay
- 🧖♀️Relaxing water therapy at the spa after massage treatments
- 🍹Delicious and varied food options catering to all tastes
Cons
- 🏨Rooms may be outdated and in need of better cleaning
- 🍴Difficulty in getting reservations at popular restaurants without advance booking
- 🏖️Limited availability of lounge chairs and umbrellas at the pool and beach
- 👔Some guests reported issues with room maintenance and cleanliness
- 🕰️Long wait times for dinner reservations, especially during peak seasons
- 🚫Encountering issues with room amenities like minibar restocking and balcony cleaning
- 🦾Accessibility concerns for guests with mobility issues due to slippery floors
- 💍Unfavorable experiences with timeshare pitches and insensitive inquiries about marital status
- 🦎Encountering unexpected wildlife in rooms, impacting guest comfort and safety
- 🤝Instances of unapologetic or dismissive responses to guest complaints or concerns
What this place has to offer
Things to do and ways to relaxBilliards, Body wrap, Fitness center, Game room, Golf course [on-site], Hiking, Karaoke, Massage, Mini golf course, Nightclub, On-site entertainment, Pool with view, Private beach, Sauna, Spa, Spa/sauna, Steamroom, Table tennis, Tours, Water sports (non-motorized), Yoga room
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingGrocery delivery
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish, Portuguese
Grand Velas Riviera Maya - All Inclusive is perfectly located for both business and leisure guests in Playa Del Carmen. The property features a wide range of facilities to make your stay a pleasant experience. Service-minded staff will welcome and guide you at Grand Velas Riviera Maya - All Inclusive. Flat screen television, fan, air conditioning, wake-up service, desk can be found in selected guestrooms. The property offers various recreational opportunities. Discover all Playa Del Carmen has to offer by making Grand Velas Riviera Maya - All Inclusive your base.
Where you'll be sleeping
128 m²
Grand Class Suite Ocean Front
1 king bed
110 m²
Nature View Suite Zen Experience
1 king bed
118 m²
Ambassador Pool Suite Ocean View
1 sofa bed and 1 double bed
118 m²
Ambassador Suite Ocean View
1 sofa bed and 2 queen beds
110 m²
Nature View Suite with Private Pool Zen Experience
1 king bed
236 m²
Ambassador Two Bedroom Family Suite Ocean View
2 double beds and 1 king bed
220 m²
Zen Grand Two Bedrooms Family Suite Nature View
2 queen beds
Nature View Suite with Pool-Zen Experience
1 king bed or 2 queen beds
Room ZEN GRAND FAMILY SUITE NATURE VIEW
Ambassador Two Bedrooms Family Suite Ocean View
1 king bed and 2 queen beds
What other guests say about this hotel
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